AI is no longer an experiment inside Customer Success. In 2026, it is actively reshaping how value is delivered, measured, and defended in B2B SaaS.

Teams are already moving away from legacy metrics like CSAT. Automation is becoming a core performance indicator. And leadership is being pushed to justify cost, headcount, and outcomes with far greater precision.

This GTM Edge mastermind is for SaaS leaders who are already feeling this pressure and need to make confident decisions now, not in another planning cycle.

PANELISTS

Our panel brings together four senior operators who are actively leading Customer Success, Support, and CX through the AI transition inside B2B SaaS.

Sam Chandler
Director of Customer Succcess, Commercial
Kustomer

Declan Ivory
VP Customer Support
Intercom

Dave Jackson
CEO
TheCustomer.co

Peter Lyon
CEO
Wigmore IT Group

HOSTS

Our hosts are Brendan Hughes and Kevin Twomey, two operators working at the intersection of go-to-market, customer value, and AI.

Brendan Hughes
Chief Revenue Officer
MarketSizer

Kevin Twomey
Head of Marketing Newswhip & Listening
Sprout Social

TIME & FORMAT

Friday, January 30, 2025, 12:00-13:00 (London)
12:00 Welcome and Intros
12:05 Deep dive with Sam, Declan, Dave and Peter
12:30 Open Forum
12:55 Shared Insights
13:00 Ends

This will be a Zoom call. Complete the form to join.